Opportunity for change

Providence’s IT ecosystem had become increasingly complex, with thousands of legacy applications consuming resources, slowing progress, and elevating cybersecurity risk. The need for a unified, strategic approach to modernize and simplify our digital foundation was clear.

Context

Managing 3,100+ applications across the enterprise created led to a balloon inggrowing tech debt and unnecessary complexity. Duplicate tools, unmanaged infrastructure, and poorly limited app documentation ed apps meant higher increased licensing costs, wasted caregiver tim e, and expanded our a much larger attack surface. The This sprawl made modernization difficult and slowed digital transformation, hampering our ability to deliver future-ready digital experiences.

Our approach

We launched the application rationalization and decommissioning portal, .
It served as a centralized data-driven platform designed to streamline and strengthen our ecosystem.
A single system to tracked, assessed, and retired redundant or underused low value applications.
It was supported by ServiceNow Configuration Management Database (CMDB) helped maintain accurate configuration data, ownership visibility, and lifecycle tracking for configuration and ownership tracking.
Included strategies like “scream tests” for unidentified and unmanaged applications, structured change management processes, and clear migration roadmaps to guide modernization.

It enabled the execution of large-scale servers and the app decommissioning of seamlessly with minimal disruption.

Impact in practice

This integrated approach is helping Providence Global Center build a cleaner, more secure, and more efficient technology landscape—strengthening readiness for the future of care.
By rationalizing and modernizing its application portfolio, Providence freed itself from legacy tech debt, lowering costs, improving security, and building a lean, cloud-ready infrastructure to support the future of care.